Globitel is a global leader in customer experience management and telecommunications solutions, headquartered in Amman, Jordan. Founded in 1996 with a steadfast commitment to technological innovation, the company has spent 30 years building a reputation for engineering excellence and pioneering software development across the telecommunications and customer experience landscape.
Since its inception, Globitel has provided advanced software solutions and high-quality products to clients across a wide range of vertical industries, including telecom service providers, financial institutions, contact centers, government agencies, educational institutions, and healthcare providers. From the very beginning, Globitel's journey was driven by a vision to integrate cutting-edge technology with exceptional service in order to transform communication and customer service across industries. Today, Globitel stands at the forefront of customer experience solutions, harnessing the power of artificial intelligence and pushing the boundaries of what is possible in the software and telecom domain.
Globitel is distinguished by its ability to customize its offerings to the local and regional needs of each customer; a flexibility that reflects the company's foundational belief that listening and responding to clients and steering innovation based on their unique business requirements is what drives lasting success.
Globitel's Workforce Optimization solutions have earned recognition in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization, a distinction that underscores the company's authority as a globally recognized authority in the field.
With offices in Jordan, Saudi Arabia, the United Arab Emirates, Egypt, and Iraq, and through an extensive network of trusted partners, Globitel serves telecom operators and enterprises across more than 35 countries, over 5,000 organizations, and approximately 500 million end customers worldwide.