Globitel is a leading telecom and contact center solutions provider, founded in 1996 with commitment to technology innovation. For the past 20 years Globitel has been providing advanced software solutions and high quality products to customers in various vertical industries including telecom service providers, financial service providers, contact centers, government, education, and healthcare.
Globitel has a global footprint in more than 40 countries throughout the world, with its solutions serving more than half a billion end-users from over 50 mobile operators, 2500 ¬financial, health and educational institutes, and 20 of the top call centers in the region.
To better serve its clients, Globitel has branch offices in UAE, KSA, Palestine and Pakistan to facilitate further growth into the continuously advancing ICT market.
The company prides itself for its ability to customize its solutions and products to the local and regional needs of each of its customers; this covers a wide variety of products in roaming, mobility and customer care, all of which are backed by expert technical skills and professional services.
Globitel’s Roaming solutions enable operators to analyze, understand, control, and enhance their roaming service. A single hardware platform ensures that the operator’s investment is protected, with the ability to add solutions as software modules only. Solutions include traffic steering, roamer messaging, roaming analytics, and call assist, among others, ultimately assisting in increasing roamer satisfaction and revenue.
The Mobility solutions Globitel offers are tailor-made to fit its customers’ business model, and help them enhance the end-user experience, increase satisfaction and grow revenue. They are offered with user friendly management interfaces; making it easy for operators to create services that cater to their target audience in complete compliance with the pre-existing network infrastructure.
Globitel’s Workforce Optimization solutions – recognized in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization report – empower agents with the information needed to serve customers efficiently and on-point. They are flexible and can be integrated with most of the CRMs and CTIs out in the market, ultimately assisting in reducing staffing costs and increasing quality of service.
Globitel’s customer interaction management solutions help capture and record customer interactions whether they happen over the phone or face to face, for liability and/or quality assurance purposes. Globitel’s solutions are integrated and certified to work with the world’s leading providers of telephony platforms, and provide a multitude of features such as screen recording, speech analytics, multi-level security, and more.
Additionally, Globitel employs technical and professional experts with a wealth of knowledge in telecom solutions management, design and implementation. Their expertise is available through a range of global services offered to best utilize Globitel’s solutions and products, these include professional, enablement, managed and support services.
Globitel continues to follow its mission in becoming the best partner for contact centers and telecom operators, while continuing to embrace innovative technological developments in the telecommunication sector and being involved in setting new industry standards.
